With so many customer interactions taking place online, your online customer service must be first-rate. We look at the ways customer data can drive tailored, personalized service and support.

Core values define your business’s identity and uniqueness. Focusing on distinct values that reflect your purpose and sharing and embodying these values fosters a stronger workplace culture and enhances relationships and results.

I’m sure you’ve heard about the need to work ‘on’ your business as well as working ‘in’ your business. But have you ever stopped to think what exactly you should be doing?